Nova Carbon Nova Carbon

▪︎3-5 working days door to door delivery from the time of your order..

We only use trusted payment gateways that offer optimal consumer protection via data encryption, protecting your card and personal details, as well as 3D secure where applicable.

Answer: We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express),You can choose the one that's most convenient for you during the checkout process.

If you notice any errors with your shipping address and need to make a change, please contact our customer service team to assist. Should you notice any errors with your order items, customer service will assist in arranging an exchange upon delivery.

Answer: Once your order is shipped, you will receive a tracking number via email or whatsapp. You can use this number to track the status and location of your package.

At At NovaCarbon, we want you to be happy with your purchase. If there’s an issue with your order, here’s how we handle refunds and returns.

Returns & Exchanges

You have 7 days from receiving your order to request a return or exchange.

Items must be unused, undamaged, and in original packaging.

Installed or modified items cannot be returned.
When We Cover the Return

We cover return shipping if:

-You received the wrong item,

-The item arrived damaged, or

-There was a mistake on our side.

When You Cover the Return

-You cover shipping if:

-You ordered the wrong item, or

-You changed your mind.

Refund Process

Once we receive and inspect the item, your refund will be processed within 3–7 business days via EFT.

Refunds won’t be issued for items that show signs of use, damage, or installation.

How to Request a Return

Contact us with your order number and pictures (if damaged):
Email: NovaCarbon7@gmail.com

WhatsApp: +27837047280 , we want you to be happy with your purchase. If there’s an issue with your order, here’s how we handle refunds and returns.

By using NovaCarbon.co.za or placing an order, you agree to the terms below.

1. Products

-We sell aftermarket automotive parts.

-Fitment may vary; professional installation is recommended.

-We are not responsible for damage caused during installation or misuse.

2. Orders & Payments

• Prices are in ZAR and may change without notice.
  
• Orders are processed only after confirmed payment.
  
• You must provide accurate contact and delivery details.
  

3. Shipping

• Delivery times depend on courier and stock availability.
  
• We are not liable for courier delays or incorrect addresses provided by the customer.
  

4. Returns & Refunds

• Items must be unused and in original packaging to qualify.
  
• Refunds are processed after inspection of returned items.
  
• Shipping fees are non-refundable
• 5. Warranty
• Limited warranty covers manufacturing defects only.
  
• Does not cover wear, damage, or incorrect installation.
  

6. Liability

• NovaCarbon.co.za is not responsible for any damage to your vehicle or any losses resulting from use of our products.
  

7. Legal

• These terms follow South African law.
  
• For queries: support@NovaCarbon7@gmail.com